FAQ

HOW CAN I CONTACT YOU?

Please contact us at info@thecoopercollection.lc and we will respond to you within 24 hours with a reply to your query.

DO YOU OFFER GIFT VOUCHERS?

Unfortunately, no we do not.

DO YOU HAVE A SHOP?

Our pop up shop will be running for a limited time from 27-30 October 2016 at Old Nicholls and Clarke Building, 3/10 Shoreditch High Street, London, E1 6PG.

WHAT IS YOUR SIZE GUIDE?

Norris

WAIST FRONT SIDE BACK RISE THIGH HEM
28 38.2 20.5 35 27.9 17.3
29 39.4 21 35.5 28.4 17.4
30 40.6 21.5 36 28.9 17.5
31 41.8 22 36.5 29.4 17.6
32 43 22.5 37 29.9 17.7
33 44.2 23 37.5 30.4 17.8
34 45.4 23.5 38 30.9 17.9
35 46.6 24 38.5 31.4 18
36 47.8 24.5 39 31.9 18.1

Harry

WAIST FRONT RISE BACK RISE THIGH HEM
28 37.7 20.7 32 28 19.6
29 38.9 21.2 32.5 28.5 19.7
30 40.1 21.7 33 29 19.8
31 41.3 22.2 33.5 29.5 19.9
32 42.5 22.7 34 30 20
33 43.7 23.2 34.5 30.5 20.1
34 44.9 23.7 35 31 20.2
35 46.1 24.2 35.5 31.5 20.3
36 47.3 24.7 36 32 20.4

Archie

WAIST FRONT RISE BACK RISE THIGH HEM
28 37.7 25.5 36 28.5 18.6
29 38.9 26 36.5 29 18.7
30 40.1 26.5 37 29.5 18.8
31 41.3 27 37.5 30 18.9
32 42.5 27.5 38 30.5 19
33 43.7 28 38.5 31 19.1
34 44.9 28.5 39 31.5 19.2
35 46.1 29 39.5 32 19.3
36 47.3 29.5 40 32.5 19.4

Pearl

WAIST FRONT RISE BACK RISE THIGH HEM
24 35.2 15.5 28 24.5 13.6
25 36.4 16 28.5 25 13.7
26 37.6 16.5 29 25.5 13.8
27 38.8 17 29.5 26 13.9
28 40 17.5 30 26.5 14
29 41.2 18 30.5 27 14.1
30 42.4 18.5 31 27.5 14.2
31 43.6 19 31.5 28 14.3
32 44.8 19.5 32 28.5 14.4

Avril

WAIST FRONT RISE BACK RISE THIGH HEM
24 36.2 19.8 32 26 17.6
25 37.4 20.3 32.5 26.5 17.7
26 38.6 20.8 33 27 17.8
27 39.8 21.3 33.5 27.5 17.9
28 41 21.8 34 28 18
29 42.4 22.3 34.5 28.5 18.1
30 43.4 22.8 35 29 18.2
31 44.6 23.3 35.5 29.5 18.3
32 45.8 23.8 36 30 18.4

Ivy

WAIST FRONT RISE BACK RISE THIGH HEM
24 30.7 25 32 28 15.1
25 31.9 25.5 32.5 28.5 15.2
26 33.1 26 33 29 15.3
27 34.3 26.5 33.5 29.5 15.4
28 35.5 27 34 30 15.5
29 36.7 27.5 34.5 30.5 15.6
30 37.9 28 35 31 15.7
31 39.1 28.5 35.5 31.5 15.8
32 40.3 29 36 32 15.9

RETURNS

OUR RETURNS POLICY

You can return any items to us within 28 days of receiving your order. In order for a refund or exchange to be issued, products must be returned in a resalable condition, in the original packaging with the original labels attached. Please note that for items purchased in our limited time pop-up store all sales are final, and exchanges will be made for faulty merchandise only.

HOW DO I RETURN A PRODUCT?

To return an item, please follow the instructions on the return slip present in the parcel you received. Should you lose your return label, please contact info@thecoopercollection.lc for a replacement. Any products returned without the returns label cannot be processed.

NB: Products are returned at your own cost

The goods are your responsibility until they reach our warehouse. We recommend you obtain proof of postage as evidence of your return. On receipt at our warehouse, we will issue a refund to the account used for payment of the order. We reserve the right to refuse returned products that do not satisfy the requirements set out.

OUR EXCHANGE POLICY

You can also exchange any items within 28 days of receiving your order. You will need to return your item to us, and state on the returns form the exchange that you require.

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?

If you have to return products due to a defect or an error on our part, please contact info@thecoopercollection.lc for instructions on the applicable procedure. Failure to do so means that we will be unable to refund your return delivery costs.

DELIVERY

HOW LONG WILL IT TAKE FOR MY PRODUCT TO BE DELIVERED?

Delivery will take no longer than one week to arrive from your online purchase date. Unfortunately, we cannot offer express delivery.

HOW MUCH DOES DELIVERY/SHIPPING COST?

Delivery is free of charge.

WHERE DOES THE COOPER COLLECTION DELIVER TO?

The Cooper Collection delivers globally.

ORDERS

HOW CAN I PAY FOR MY ORDER?

Lee Cooper accepts payment via Visa, MasterCard, AMEX, Diners Club, Paypal.

CAN I CANCEL MY ORDER?

Yes, however if the order has already been processed, you must wait until the item has been delivered and return using our returns slip in your delivery.

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?

If you have to return products due to a defect or an error on our part, please contact info@thecoopercollection.lc. We’ll do everything we can to rectify it for you as quickly as possible.

TECHNICAL HELP

WHAT DO I DO IF I’VE FORGOTTEN MY ACCOUNT PASSWORD?

Depending on use of site

HOW DO I CHANGE MY ACCOUNT EMAIL ADDRESS

Depending on use of site

LEGAL

TERMS AND CONDITIONS

Please visit the Terms and Conditions page for more details.

PRIVACY POLICY

Please visit the Privacy Policy page for me details.